Refund policy

Return and Refund Policy

Thank you for shopping with Kalakkriti by Khanna Fashion House. We are dedicated to ensuring you love your purchase. If you are not entirely satisfied, we are here to help.

Return Window

  • You have 7 calendar days from the date of delivery to request a return or exchange.

  • Return requests submitted after 7 days will not be eligible for processing.

Eligibility & Condition
To be eligible for a return, please ensure:

  • The item is unworn, unwashed, and in the original condition received.

  • All original product tags, security tags, and branded packaging are intact.

  • Proof of purchase (order confirmation or invoice) is provided.

  • Items purchased during final clearance, customized orders, or stitched-to-order pieces are strictly non-returnable.

Return Process

  • Initiate Request: Contact our customer support team at khannavinayak0703@gmail.com within 7 days of delivery, including your order number and photos of the garment.

  • Pickup / Shipping: Once approved, we will schedule a reverse pickup from your address (or provide instructions for self-shipping if reverse pickup is unavailable in your area).

  • Quality Check: Upon arrival at our facility, the garment undergoes a mandatory inspection for quality and condition.

Refunds

  • Approval & Processing: Once your return is inspected and approved, your refund will be processed within 5–7 business days.

  • Payment Mode:

    • Prepaid Orders: Refunded directly to your original payment method.

    • Cash on Delivery (COD): Refunded via store credit/gift card or direct bank transfer (NEFT/UPI) to the account details you provide.

  • Shipping Charges: Standard shipping fees paid at checkout are non-refundable.

Damaged, Defective, or Incorrect Items

  • If you receive a damaged, defective, or incorrect piece, please notify us within 48 hours of delivery with unboxing photos or videos to ensure priority replacement or a full refund.